Effective Date: July 18, 2025
Last Updated: July 18, 2025
Legal Entity: RPB Electrical Services Ltd (trading as ProConform)

1. Company Information

Company Name: RPB Electrical Services Ltd

Trading Name: ProConform

Company Registration Number: 12154253

VAT Number: 390797057

Registered in: England and Wales

Contact Email: info@proconform.co.uk

Phone: 0333 577 2033

2. Acceptance of Terms

By accessing and using ProConform's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

3. Services Provided

⚡ Electrical Testing Services

EICR (Electrical Installation Condition Report) testing
PAT (Portable Appliance Testing)
Electrical installation and repair work
Emergency electrical services

🔥 Fire Safety Services

Fire alarm system testing and maintenance
Fire risk assessments
Fire door inspections
Fire safety compliance consulting

💡 Emergency Lighting Services

Emergency lighting testing and certification
Emergency lighting installation
Compliance monitoring and reporting
Remedial work and repairs

4. Service Standards

Professional Standards

All work performed by NICEIC approved contractors
Compliance with relevant British Standards (BS 7671, BS 5839, BS 5266)
Full public liability insurance (minimum £2M coverage)
Qualified and certified engineers
Same-day certification where possible

5. Pricing and Payment

Quote Validity

All quotes are valid for 30 days from issue date
Prices are subject to site survey confirmation
Additional work may incur extra charges
All prices exclude VAT unless stated otherwise

Payment Terms

Residential: Payment due on completion
Commercial: 30-day payment terms from invoice date
Emergency Work: Payment due within 7 days
Accepted Methods: Bank transfer, card payments, cash

6. Booking and Cancellation

📅 Booking Requirements

Minimum 48 hours notice for standard bookings
Emergency appointments subject to availability
Access requirements must be specified
Site contact details required

❌ Cancellation Policy

24+ hours notice: No charge
12-24 hours notice: 50% charge
Less than 12 hours: Full charge
No access on site: Full charge

7. Liability and Insurance

Liability Limitations

Our liability is limited to the value of work performed
We maintain public liability insurance of £2M minimum
Professional indemnity insurance covers certification errors
Consequential losses are excluded unless due to negligence
Claims must be notified within 12 months of work completion

8. Health and Safety

⚠️ Site Safety Requirements

Client must provide safe working environment
Hazardous materials must be declared in advance
Adequate lighting and access must be provided
Site-specific safety requirements must be communicated
Our engineers have the right to stop work if conditions are unsafe

9. Intellectual Property

All reports, certificates, and documentation remain the intellectual property of ProConform until full payment is received. Clients receive a license to use certification for compliance purposes only.

10. Data Protection

We process personal data in accordance with our Privacy Policy and UK GDPR requirements:

Data collected for service delivery and legal compliance
Customer data retained for regulatory periods (up to 25 years for electrical certificates)
Third-party sharing limited to service delivery partners
Full details available in our Privacy Policy

11. Complaints and Disputes

Resolution Process

Direct Contact: Contact us at complaints@proconform.co.uk
Formal Review: Written complaints reviewed within 14 days
Independent Mediation: Unresolved issues referred to NICEIC
Legal Action: Subject to English law and jurisdiction

12. Force Majeure

ProConform shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to: acts of God, government restrictions, pandemics, severe weather, or supplier failures.

13. Termination

Either party may terminate services with reasonable notice. Upon termination:

All outstanding invoices become immediately due
Work in progress will be completed or stopped at client's choice
Certification will be provided for completed work only
Data retention continues as per regulatory requirements

14. Governing Law

These Terms of Service are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

15. Changes to Terms

We reserve the right to modify these terms with 30 days notice. Continued use of our services after changes constitutes acceptance of new terms. The latest version will always be available on our website.

16. Contact Information

For questions about these terms or our services:

Email: info@proconform.co.uk